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Listening Quiz: Tình Huống Đặt Phòng Quá Sức Chứa – Easy Level
Th5 18, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main problem discussed in the conversation?
Jessica is offering Mr. Robert a free upgrade.
Mr. Robert wants to change to a different city hotel.
Mr. Robert has lost his taxi receipt.
The hotel has overbooked and cannot provide Mr. Robert’s room right now.
Explanation:
Jessica says there is an overbooking problem and that Mr. Robert’s room is not available right now.
2.
How far away is the other hotel from the current hotel?
Five minutes away
Two minutes away
Fifteen minutes away
Thirty minutes away
Explanation:
Jessica says the other hotel is just five minutes away.
3.
What does Jessica say the hotel will pay for?
Mr. Robert’s dinner
Mr. Robert’s parking fee
Mr. Robert’s room service
Mr. Robert’s taxi costs
Explanation:
Jessica says, ‘Yes, we will cover your taxi costs.’
4.
Why does Jessica tell Mr. Robert about the other hotel?
To ask him to pay more for his stay
To offer an alternative because his room is unavailable
To invite him to attend a hotel meeting
To cancel his reservation without apology
Explanation:
Jessica explains that Mr. Robert’s room is not available and offers a room in another hotel.
5.
How is Mr. Robert likely feeling at the end of the conversation?
Relieved because the hotel offered help and transportation
Excited because he was upgraded to a better room
Confused because Jessica gave no details
Angry because no solution was offered
Explanation:
Mr. Robert says, ‘That helps a lot,’ after Jessica offers another hotel and taxi costs, so he is likely relieved.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Xem Xét Hiệu Suất Đặt Thức Ăn Trực Tuyến – Advanced Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Thuyết Trình Phát Hiện Bất Ngờ cho Khách Hàng – Medium Level
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